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Recent Blogs

I Have A Question - August 2017

8/28/19

As leaders, our employees look to us for support not only in the workplace but in their personal lives as well. Attendance at weddings, celebrations of many sorts, sporting events and funerals is expected and in some cases, not optional. However, caution should be taken when supporting non-work related fundraisers or “solicitations” and here’s why.

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I Have a Question -June 2017

8/28/19

As a manager of a large luxury apartment complex, I am tasked with addressing all customer service calls and ensuring issues are resolved in a timely manner. All service calls are electronically logged and sent to the corporate office for tracking. Many of the calls, when investigated, are not issues to be addressed.

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EMPATHY

8/28/19

Empathy is the ability to create a sense of connection with others and inspire them to cooperate, move with and toward you instead of away from and against you. It’s a shared positive emotion that causes one to be aware and considerate of others’ feelings. Empathy is the foundation to positive interaction between two parties.

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