As leaders, our employees look to us for support not only in the workplace but in their personal lives as well. Attendance at weddings, celebrations of many sorts, sporting events and funerals is expected and in some cases, not optional. However, caution should be taken when supporting non-work related fundraisers or “solicitations” and here’s why.
As a manager of a large luxury apartment complex, I am tasked with addressing all customer service calls and ensuring issues are resolved in a timely manner. All service calls are electronically logged and sent to the corporate office for tracking. Many of the calls, when investigated, are not issues to be addressed.
Empathy is the ability to create a sense of connection with others and inspire them to cooperate, move with and toward you instead of away from and against you. It’s a shared positive emotion that causes one to be aware and considerate of others’ feelings. Empathy is the foundation to positive interaction between two parties.
When someone speaks of courage, what do you think about? Who do you think about? Courage is something that we all desire, but not all of us have acquired or put into practice on a regular basis. Why? Well, there are many reasons, but the primary reason is fear. Before we discuss courage in leadership, let’s briefly explore the meaning of courage and fear.
You walk into work as a newly selected manager of a brand new store that opened last week. You are greeted by some of the employees who were assigned to the new facility when it opened and they brief you on the latest issues. One of the employees is eager to unload their frustration about the opening last week and the former manager who walked out on the job because they didn’t get the anticipat...